by Executive Pastor Mark Waltz

Maybe you’ve watched this happen with someone else. Or maybe it’s actually happened with you. You’re on your game. You’re serving well. You’re engaged. You’re making a great first impression with a new guest at your church (or place of business). And then you cross a line. You went—just too far.

  • You got new guests where they should be...
    • but you yelled their arrival to everyone
  • You did your homework and had the right and helpful info...
    • but you made your guest feel like an idiot for not knowing
      • what to do next
      • what lingo to use 
  • You’re all about guest training...
    • but the guest feels like a naked experiment as you and your team all huddle around the monitor (bookstore, kids check-in, the register)
  • You’re laid back, not invasive, playing it casual...
    • but you missed the opportunity to engage when the guest showed her hand, “Yeah, I’m new.”
  • You were paying attention to your guest...
    • but then crossed the line into assumptions
      • that was his boyfriend not his brother
      • she wasn’t pregnant
      • that was his girlfriend not his mom

Sometimes a great first impression can go south with a word, a gesture, or an assumption. Keep it great! Stay fully engaged, always thinking about the experience you’re providing from the other side of your experience.

To hear more from Mark, come to workshops in October at Granger. Select a workshop below to get more details and register. Bring your whole team!

Early Bird Rate: $99 per person | After September 18: $119 per person
Early Bird Group Discounts: $89/person for groups of 2–5, $79/person for groups of 6+

Tuesday, October 18, 2016

Wednesday, October 19, 2016