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WEEKEND ARTS 012310 Dustin Brown 2 blog

by Lead Pastor Mark Beeson

Dustin is a volunteer. He runs a very successful business, enjoys a great marriage and inspires a lot of people. He’s über-talented. He’s a great man. Why do people like Dustin—great people with full and busy lives—volunteer?

Let me offer a few reasons why good people volunteer. It’s not an exhaustive list, but it summarizes a few key points for team-building and might be worth considering.

Eight Reasons Good People Volunteer to Help You:
  1. They want to see done the thing you’re trying to get done. What you’re doing is clear to them, and clearly important to them. Because they value what you value, what you’re doing is clearly worth their sacrificial effort.
  2. They see the need and want to help meet the need. Whether they jump in to help for a moment (helping with one step of the process) or stay with you for the entire mission (laying down their life for ultimate mission success), they see how they can assist you and they do.
  3. They want to be involved. After considering their other options (how they could otherwise be using their time, energy, knowledge and skills), they prioritize your mission above other competing values. The success of your work—for one reason or another—is important to them. They believe the work is worthy.
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by Executive Pastor Mark Waltz

I’ve been asked lately about some bottom-line musts to establish and/or take guest services excellence to the next level. This isn’t an exhaustive list (that’s why I wrote a few books on the topic), but these core essentials will provide a foundation to make your serve to guests excellent and personable.

  • Leadership:
    • Are the right leaders in place?
    • Do they carry the DNA, mission, vision and values of the church?
    • Do they hold the experience of the guest as a top priority over personal convenience?
    • Are they gifted leaders—not merely doers (although they may do fantastic work)?
    • Do these leaders have chemistry, trust and love for each other?
    • Do they model the level of personable service you want every team member to practice?
  • Values:
    • Are values defined and communicated (whatever those are: Team, Engagement, Next Steps, People Matter, etc.)?
    • Are teams using those values as lenses to serve guests? That is, are they operating from a motivation of values rather than mere technical training or a task list?
  • Systems:
    • Are systems defined and functioning so guests are served well?
    • Are systems facilitated and owned by team members who utilize those systems to serve people?
    • Do systems help team members understand their schedule, expectations, and feedback loop?

Of course if you’re providing guest services in the local church, it’s assumed, but should be stated—the love of God in Jesus motivates everything you do. It is the number one driving value. Helping people experience the grace of God is the point—or there is none.

Have you heard about our Workshops? They are one-day intense and focused, interactive learning events on Tuesday, October 13 and Wednesday, October 14 with lunch provided. So come with your team on either or both days (20% discount if you attend both days). Learn more about First Impressions, Creative & Communication Arts, Students, Groups and Kids’ Ministry. Register today!